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Original Comment I don't know if anyone bothers to read these comments, but here goes. My husband and I ate at chilis in Carencro, LA today & had horrible experience. Slow service. Ppl at table behind us had a ROACH at their table. Bad enough but waiter is trying to pound it with his bare hands & just acted like it was no big deal. My burger was way undercooked & waiter tried to tell me that's how they come unless you specify you want it well done. Yet my husband's wasn't pink/red inside. Waiter offers me to get another one. Then literally come to me...my plate with the undercooked burger and fries is right in front of me. He tries to use a fork to remove the burger so he can leave me the fries. Who does such a thing? How bout just bringing fresh fries with the new burger? Geez Then I hear them in the kitchen and someone says where are the fries and our waiter says she's got fries. Yikes. His name was Laine by the way. Terrible waiter and terrible roach killer. The entire place needs to be shut down for a deep cleaning. The bathroom floors are so filthy and slick with a grease pile up that I can't even go in there with my cane for fear of falling. I'd hate to see what the kitchen looks like. Oh and then they ran out of tea and I had to wait on that. I used to eat hear 2 plus times a month at least. But seems Every time I go it gets worse. Place is awful. Poor management I'm sure. Filthy. Then top it off you can't use the free reward salsa and chips with the pick 3 meal. I don't see why not if I order a salad or soup as my appetizer.

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