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Original Comment I am very dissatisfied with Hartford Insurance for the way in which our claim has been handled. It has been a month since our claim has been filed without full resolution. The lack of communication with us has been horrific. We do not understand why the customer has to do their job. We had to take pictures of our roof etc. We then sent them to the claims representative as instructed; yet, we did not hear back from her after multiple voicemails were left. We contacted a supervisor and was assigned to another representative who told us they were now handling the claim. We thought we were making progress and were told the claim was approved and we would receive the full amount of the funds after we sent in the signed contract from the builder. However, during that process/same timeframe, the original representative sent an email letter on a Saturday and a voicemail and just took it upon herself to pay part of the claim and close it out without even speaking to us. We wanted the full amount to be paid at one time so we could work with the builder to fix the roof as quick as possible since we have been having a number of rain storms lately. As of today, additional messages have been left with the representative's and their supervisor without a response or resolution to the matter. We are still waiting for a response and need to get this resolved asap. (Claim number PP0019859452)

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