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Original Comment I go to only Supercuts, for a decade at least. Hair always has been perfect, yet, 5,6 months ago a new technician , died my grey roots a DARK mousy brown , it's been 5,6 months and they haven't corrected it. It's terrible. They keep dying my roots a red , not the original color either, just stands out terribly , it's awful weird red, then a band of very dark color then a beautiful auburn...... problem instead of making my hair all one color the auburn they repeat the same mess and I go Bach within the week to show them how bad it is, and their fix is to darken the red roots to a yucky brown matching the mess they created 5,6 months ago. ! SO now I have over three inches of dark brown hair, then a beautiful auburn. I'm really patient , but I've reached the end of my rope , I'm sick n tired of paying them to continually screw up my hair, time before this last visit it was bad, they said no charge, I came back 3 weeks later to have it fixed, they did the SAME DANG THING AGAIN !!!!!! But charged 73.00 for roots touch up. I sick n tired of telling them rip up the old card , please fix this and stop making my hair DARK DARK DARK BROWN , mousie brown !!! But to no avail. Manager just told me Friday , they won't correct it, they don't do corrections, WELL THEY SHOULD, !!! They messed up.... So now what. I , after over a decade , now have to fine a different shop , no longer going to super cuts !!!! Laura , my former location was Rosecrans in San Diego, CA... so disappointed !

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