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Original Comment I purchased a bed cover and three pillow shams. The bed cover arrived in Pine (color ordered) fairly quickly. The pillow shams arrived in Merlot (not ordered ... wanted Pine). I called Customer Service and they reordered in Pine. I got a second set in MERLOT. Again contacted customer service and they reordered Pine. Again I got 3 shams in Merlot. Again, I contacted Customer Service and requested to speak to a supervisor. I have been on hold for over 33 minutes trying to speak with a supervisor to no avail. The agents I have all spoken with have been nice but the problem still has not been resolved. I am not even sure they have supervisors as I certainly can't seem to get to speak to one. I expect this to be resolved and they can pay for return of the 9 Merlot pillow shams that I now have !!!!!!!!

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