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Original Comment I bought Ralph Lauren Glasses from Lens Crafters at Eastdale Mall in Montgomery, AL &amp; I've NEVER had WORSE SEEViCE!! To start with they treat U like they could careless if your there or not!!<br /> <br /> I told them my 81 year old mom was in the car could someone please help me!? There was A man on the phone I ask if he'd help me when he got off the phone but he didnt I had to go &amp; find him &amp; ask again for help (I don't know why I didn't leave) I picked two pair out but didn't buy them because I couldn't decide &amp; they were definitely NO HELP!! I call the next day to see what time they close so I could arrange someone to sit with my mom they told me 8:00. I told them I was on the way to order &amp; pay for the glasses I had picked out.<br /> <br /> I got there at 7:40 the bars were down like they were closed I ask the employee threw the bars if he could please let me in so I could pay for my glasses he told me NO &quot;He had to go pick his 1 year old up&quot; I said its not 8 yet he said very RUDELY MAM I TOLD U I GOT TO GO GET MY KID!! They could of saved me A hour drive &amp; sitter fees for my mom had they told me when I called that they would NOT Be there to 8:00 like they were suppose to be!! So I went back 2 days later (like A idiot) because SERVICE AGAIN WAS HORRIBLE!! I Also wanted Perscription Sunglasses &amp; ask if they had any deal on those they said No all they had was 40 off lens.<br /> <br /> I go pick my glasses up they were loose I ask them to tighten them he got them &quot;Acted like he tighten them&quot; Just with his hands!! Then I go to Mobile AL to see my daughter my glasses were so loose they were fallen off my face so Thankfully the Lens Crafters there said they could tighten them for me &amp; they did &amp; their Customer Service Was AMAZING!! I ask the manager if they had any deals on 2nd pair of glasses or sunglasses he said when you bought yours they should of offered you 40% off lens &amp; 40% off the frames THEY DID NOT!!<br /> <br /> So Im just wandering if yall tolerade this kind of service? I hadn't had my glasses 30 days yet &amp; thinking I may take them back &amp; buy somewhere else because the treatment &amp; charges were UNACCEPTABLE!!<br /> <br /> Media files (shown publicly)<br /> Add photo or video<br /> Proof of purchase (kept private)

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