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Original Comment I will NEVER rent another vehicle from Avis. My advise to you is to spread the word and file complaints with the State Attorney General's office. Avis charged me $450.00 on a bogus cleaning fee for animal hair found in a rental vehicle and no animals were transported in the rental vehicle. Customer service will not speak with me concerning my issue because I was not listed as primary driver on the vehicle. My son did speak with customer service on Saturday Octover 21 and was told &quot;ther's nothing I can do&quot;. <br /> Here's my story:<br /> I paid for a rental on Sept. 16, 2023 for my family and I to drive from Jacksonville, NC to Jacksonville, FL as my family and I were leaving on a cruise on Sept. 18, 2023. The vehicle was picked up in Jacksonville NC on Saturday morning on the 16th and the employee for Avis did not accompany my son out to the parking lot to inspect the vehicle. I asked my son if the person was coming out to inspect the vehicle with us and he stated, &quot;No, she told me which one it was and gave me the keys&quot;. The vehicle's exterior was very dirty but the interior was relatively clean. My son was listed as the primary driver on the vehicle, I paid for the rental. My son returned the vehicle on Monday morning, Sept. 18th and the attendant in the airport garage noted the mileage, fuel level, VIN number and the license plate number, no other inspection was completed while he was present. <br /> On Saturday, October 21,2023, my son received a letter from Avis Rental to inform him the bank card on file - my bank card- was being charged $450.00 cleaning fee for &quot;animal hair&quot; found in the vehicle. My son called me and gave me the 800-576-4957 number to call. I called this number and spoke with an employee named Alonso, who asked me for the rental contract number, when I provided the contract number, he then asked if the phone number on the contract was - area code began with 832- (remaining numbers) and I stated no, I provided my phone number and he stated that he was unable to discuss this with me because I was not listed as the primary driver. I found later the number he had stated was the phone number on the contract is a Texas cell phone number. <br /> Please note this: The vehicle was rented Sept. 16th to the 18th, the letter that was sent had a date of Oct. 9th, postmarked Oct. 11th from Virginia Beach, Va. but wasn't received in Jacksonville, NC until Oct. 21st, 10 days after the letter was supposed to have been mailed. <br /> The letter was generated 3 weeks after the rental car was returned and the letter received 5 weeks after this? <br /> I contacted the fraud department with my bank and closed that bank card, the $450.00 charge was showing pending at that time. I checked my bank account this morning and saw the $450.00 charged had been paid. I went to my bank and filed a dispute on this charge. I also contacted the local sheriff's department and filed a report. <br /> I have also filed a report with the Federal Trade Commission and intend to file further complaints with the State Attorney General's office and speak to my attorney to file a civil lawsuit against the Avis Rent a Car Corporation. I read through some of the other comments posted and it appears to me, this company should be put out of business. <br /> <br /> This is a bogus charge from a bogus company.

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