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Original Comment have a complaint against the Academy in San Antonio Texas of I 35 south. I called numerous times within two hours at least 10 times to see if they had any Texas Rangers merchandise. No answer whatsoever in the main number , nor departments, so we decided to just drive into town as we live 30 miles south of San Antonio in Floresville. We don't like to drive a lot as we are elderly seniors, but wanted to buy some Texas Rangers merchandise as we are huge fans! When we got there, around noon today on Friday 11/3/2023, they told us they didn't have any merchandise of Texas Ranger in San Antonio academies, but we could order online! Of course, I was so disappointed that I could have found this out if someone had just answered my numerous calls earlier from 9am-11am and not drive to and from wasting gas and our time! I asked the clerk if I could speak to a manager as I wanted to know why their phones weren't working this morning. I spoke with the gentleman and did not get his name, to find out why no calls had be answered at his store with all the attempts I made! He said that retail has changed in stores and apologize for the inconvenience. When I asked for a corporate number to call to complain, he gave me a customer service number and no one answers that number as well. I then called the other two Academy stores in San Antonio, one off forum, and the other one off Golden canyon, and both places answered on the first ring, therefore this tells me it is an in store issue with only this Academy store! I am proud to live south of San Antonio and proud of my southside stores, but do not understand why this Academy could not answer my calls within two hours with 10 attempts I made yet all the stores on the northside answered on my first call. This was totally uncalled for and as a customer I am very dissatisfied with my Academy store that I no longer will be shopping at, thank you for your time and God bless.

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