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Original Comment I have purchased four vehicles from Infiniti Sanford and Infiniti Orlando. I recently had experienced a communication concern with the Porter at Infiniti Sanford. When I was shown a loaner vehicle for my use that day, the Porter was covering the stick shift with his clipboard, and when I Told him I could not see as he was covering it, and to please step out, so I could sit in, and then he can instruct me on the use, his response was &quot;wow.&quot; I brought this to the attention of the service manager. I thought that something was a miss in our communication and I asked the porter, if he was autistic because I am a teacher and I can recognize the communicative and behavioral signs. Asking him this question was simply a question so that I could understand the way he responded to me which I felt jeopardized my safety, and using the vehicle as well. The Porter went to the general manager of the dealership, Chris Wilson, and complained about me. A couple weeks later I went in to get air in my tires, and I was told by them that they will no longer service my vehicle. I was absolutely stunned by their decision. I was also yelled at by my service advisor at the time, Bob Garcia, for not giving him a good review recently, and that I only quote gave him a 200.&quot; This was absurd for me to hear as I have always given good reviews to Bob Garcia and I've also sent him cards in the mail to extend my appreciation to him. I purchased a tire and wheel protection plan warranty in the amount of $700 and now they will not honor this at Infiniti Sanford or Orlando. They are denying me service to my vehicle as well as honoring the contract ! I am a teacher, I am a senior citizen, and I'm being treated this way by a dealership that I bought four vehicles from? I have never raised my voice in the dealership, use profanity, but I have only expressed when I was not satisfied. <br /> Someone needs to be accountable as I should not be put in this position the general manager states to me that even if a customer is not satisfied, they look beyond the disgruntle customer and aim to service them accordingly, please follow up on this and let me know how I can get a refund of my tire and wheel protection plan if they are not going to honor it at Sanford Infiniti because this puts me at a huge Advantage along with they're not honoring to service my vehicle!

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