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Original Comment I am disappointed with the lack of customer service.<br /> <br /> I have been trying to get a valid holiday schedule for my service area, not Canada and the US, which is what I get on your website. I tried calling my local Tucson, AZ office, but nobody answered, so I tried the 800 number. After being on hold for 45 minutes there, I tried a chat. <br /> <br /> During the chat, a Customer Service agent assured me there was no delay in my recycling pick up because of the MLK Day holiday, and that my recycling would be picked up today as regularly scheduled. They also told me last Tuesday's delay was for &quot;operational&quot; reasons. Today they tell me my service is delayed because of the MLK Day holiday, which I already figured out for myself. Based on their assurance that my service was not delayed, I put my bin out last night, only to find it had not been collected this morning. <br /> <br /> It's impossible to talk to a real live person at WM, and I am giving up on ever getting a straight answer from you, so I guess you've accomplished your goal.

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