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Original Comment The shuttle bus arrived at the LAX rental facility on Feb 2 and the line was 1 1/2 long wait. It was a cold night and customers were made to line outside. I am disabled and traveling alone requested. I requested a chair as all chairs were occupied but was not given any although there were chairs on the other side of the counter that were empty. Staff told me to sit on my luggage! THERE WAS NO DISABILITY ACCOMODATION PROVIDED. The security guard does not have a care in the world. A plastic cup was being kicked around on the floor. I requested the guard to pick it up and she said it wasn't her job. Another customer had to pick it up and put it in the trash. She just stayed playing on her phone the whole time.<br /> The rental care provided had messages on the dashboard that tired were low and the FOB key battery was low. Engine was still hot so it was just returned by a previous customer. Nobody checked the dashboard warnings.<br /> I rent a car often for travel and liked Budget for the pricing and ease of rental but I am so angered by this incident that I'm not renting from Budget again even when the price of the other rental companies are higher.

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