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Original Comment I recently had an appointment for my daughter today at your location in the Boynton LensCrafters. I had an appointment in two Wednesdays prior and was told my copay was $39 I asked why she meaning receptionist informed me that it was because I would have the glaucoma tests done in me, I asked if this was optional? She said yes do I informed her I don't want any additional testing I would only like my eye exam to order glasses in which I did and am waiting on them now I asked if I can only pay my copay she stated I don't have one. So this time around I asked the receptionist after she informed me my daughters copay is $39 the same question if this was for the glaucoma test she said yes I informed her I declined and would only like the eye exam, well today apparently on the weekends it is not an optional test It is mandatory or else I would have to reschedule for a appointment during the week when it optional. I informed her I would reschedule over the phone and she canceled my appointment l. I would like to know why I was not informed of this policy upon scheduling over the website and how is this justified I will be reporting this to my insurance and the Better buisness bureau and report this for insurance fraud. Also when I received my text message stating that my glasses were ready for pick up the rx was not correct I can not see with this new rx that was given to me when I was asked if I had my rx glasses done there so they could compare I informed them yes my last pair was done there but good luck finding my chart as everytime I come in you guys always have to make a new chart for me because no one could ever find it. Of course he was unable to find it and asked if I could go back to the eye doctor there in the store and ask for copy of my prescription and they could not find it l. The doctor was determined to make me embarrassed by saying over and over again my appointment 2-3 years ago I was no showed in which yes I was but I had another appointment scheduled in which I did come, had my eye exam and got my glasses there along with my daughter. I the. Again asked if I could give her my appointment reservation number so she could look it up she said they don't need that and continued saying I was a no show and I kept informing her I got my glasses there along with my daughter I brought my daughters old prescription I which I saved because she wanted me to place an online order but I threw mine away because I knew I wasn't going to order anything I gave her dates and she then became rude and stated that " you just had to come now during my busiest time to bring this up right you just had to!" That's when I replied " Am I supposed know what your schedule looks like? Is it my fault that everytime I come here you guys have no record of me? I'm not backing you up isn't that why you have a receptionist? You can go an continue seeing your patients while I speak to your receptionist about finding my record" and she continued getting mouthy at me that's when the gentleman in the glasses came and tried to help in my record. And she continued so I told her to "take her ass back in there and see her patients" at that point I have had enough with her I was coming to just pick up my glasses and not expecting to spend an hour and get yelled at by your doctor because that office is unorganized. Also she got angry because her next patient was told to pay 39.99 for his exam and he asked why if it's her first of the year she the receptionist said it is for his glaucoma test he said he didn't want it she said ok come on in and I stated "why for him it's optional and when my 11 year old daughter came last Sunday it was mandatory because it was on the weekend if today was the weekend aswell what's the difference between last Saturday and this Sunday that's when the doctors snapped and got mouthy. Right after I told them she didnt needed that exam they offered I reschedule during the week while my daughter was in school. I was in my car and sure enough after I left the doctor ran out of the office to go home. She just made it up so she could go home early. I don't know what kind of fraudulent I organized establishment you are running here but suggest you investigate what's going on because it not right that your doctor gets mouthy at patients, you can't find records, your receptionist can't do her job and leaves all patient filled out forms facing up on her desk for everyone to see and scattered all over the desk which probably is the reason why your records are missing. If you have any questions please feel free to contact me via email or phone 5617197065.

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