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Original Comment I paid my monthly plan 5/23/12 for my daughter's monthly plan, on about 5/26/12 she lost her phone at a dance, I am of course paying $5 extra for insurance, well they told me I had to pay $20 to get a replacement phone,keep in mind I just paid the bill, will I did not go to get another phone until July 3rd, of course I paid the bill on line before I went to get the replacement phone, I went to the corporate office and after minutes (oh I couldn't remember my pin) they told they were going to reset it, then I was told my replacement phone was $50 which was even more that I had originally paid for the phone, so I refused to get the replacement, so they did not let me reset my password, so I called the corporate office and requested a refund, and they told me they could not refund me because I could not remember my pin, etc. So I paid for 2 months without any service! I have notified all my friends and family and they are switching. Cricket is a joke!!

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