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Original Comment 7/20/12 When we were literally 5 miles out from our hotel I270 exit25B (Lindbergh Blvd) around 11am CST, we happened to hear my cell phone buzzing in back of the SUV. Since I was driving, I had my friend answer it. It was the Comfort Inn's manager saying my credit card did not go through and they have cancelled my room reservation. (he said he had called earlier too with no answer ... I was driving ! ) Anyway he had already given the room away & only had a single bed room available which was not what we needed. He did not seem at all apologetic about his cancelling my reservation OR that he was calling the morning of the reservation! Why didn't they call back on any of the other 5 days prior to my check-in date if there was something wrong with my card? or wait until we checked in and we could have correct the credit card issue? What was the point of receiving a Reservation Confirmation email sent at time of making the phone reservation with the hotel? Suddenly no room reserved, we had to start searching/calling frantically on our smart phones to find a hotel with 2-bed rooms. We had called several hotels before someone had a 2-bed room available. We ended up with a less-than-desirable location and quality for our weekend stay for the same price of the Comfort Inn room. If this is Comfort Inn's standard practice, I will not be making any more reservations with them. BTW - that same credit card worked fine the entire weekend we were in St. Louis. I will be contacting headquarters to complain.

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