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Original Comment As if United hasn't already racked up an indescribably long list of very legitimate complaints thus far, now United and its dysfunctional flight crews have actually managed to become hostile to children left in their supervision as well! Has stupidity actually become a prerequisite for employment at United Airlines? Could the flight crew that recently terrorized two kids traveling alone on a flight returning home to their mom after visiting their dad in another state not manage to find three functioning brain cells between them to discern a humane as well as efficient way to deal with the fear these two little boys felt after hearing from a cockpit announcement by the Captain that the plane had suffered some sort of engine problem and would have to return to the airport from which it had departed? These little boys did exactly what anyone, child or adult, would have done upon hearing such news. They called their family (in this case, their mom) to express their fear and seek comforting reassurance. The flight crews response to these two little boys' apprehension... the grab them by their little arms, bully them, tell them that they &quot;were in so much trouble&quot; and top it off by threatening them with the prospect of being banned from ever being able to fly again... for life!<br /> <br /> Nice going, United. Way to show what a classy operation you people run. As stated by your spokesperson, the rules are the rules. Similar phrases and rationales have undoubtedly been spoken to justify other indefensible behavior throughout history (slavery and the Nazi extermination of millions come to mind)<br /> Must make your collective moms just so darn proud.<br /> <br /> <br /> Mr. Jeffery Smisek, you may be some kind of hot-shot corporate whiz kid, but I truly feel sorry for your kids, if the treatment of the two children mentioned above is any indication of either your common sense or your parenting skills. You are the CEO, which means the buck for this one stops right on your undoubtedly over-sized and over-priced CEO desk. Shame on you and your entire operation.<br /> <br /> Since United clearly appears to have no problem whatsoever given passengers the rough-end of business, I for one feel quite comfortable in assuring you that United will NOT be getting any of my business in the future. And the answer to your customer service question is, I would be extremely unlikely to recommend United Airlines to anyone else.

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