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Original Comment I'm a flight attendant, i stay in hotels 4 days out of the week, every week. I'm currently stating at your property in Queretaro Mexico. Km not impressed at all. But the reason for this complaint is, Holiday Inn had they absolute worst pillows in the industry. Everytime I stay asst a Holiday Inn, i wake up in the middle of the night with a headache and the worst neck and shoulder pain. Right now its 117am, I have a wake up call at 4am and I'm no where near falling back to sleep. I have a full day of work today, 12 hr day. To a flight attendant getting proper sleep is the most important element we look for. I dread coming to your hotels when i see them on my schedule. I try very hard to drop any trip that I'm staying in your hotels. Please consider changing you're pillows, for all the hard working crew members who stay at your properties every night. Also the ventilation in your hotels is horrible. I wake up stuffy, eyes puffy, due to a lack of proper ventilation. Think about your customers, and spend the money to upgrade your properties. You put new signs up across the country, that gave the public the impression you upgraded in insides. When i walk into you're rooms, I'm extremely disappointed by the decor and how basic the rooms are.

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