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I understand. I also have had the same identical problem. Thought Sony was the best product on the market. Bought tv in Nov 2011. Picture started having green lines. After two weeks of waiting they sent me a refurbished tv for my NEW tv. Now it is Sept. and the tv they sent me will not turn on. Called for service on 9/10/12. Someone was going to call me within 5 days. No Call!!!!!Called back today and they hadn't even put the service call in. So now it is going to be another 5 days. How can a company as big as SONY treat customers this way. Beyond me!!!! Lee Mize 9/14/2012


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