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Original Comment To Whom It May Concern:<br /> First of all, I am a Starbucks Company stockholder. As a stockholder, I look to the Company to first of all have take care of it's loyal customer following. Sadly, as someone who literally buys Starbucks coffee almost every day and sometimes twice a day, I have to question the Company's commitment to it's loyal customers. Starbucks came out with their Starbucks Rewards program for customers and after a certain number of purchases on the Starbucks card, the customer was awarded a &quot;gold card&quot;. This is all fine and good, HOWEVER, when a customer goes onto their personal My Starbucks account and sees that there are no purchases on the card since 11-15-2012 and the customer knows full well he's been buying every day, I have to question the program and the commitment Starbucks has to the program.<br /> <br /> I was an engineering manager for a top auto company for over 30 years so I have some degree of understanding of where the customer fits into a corporate equation. As a stockholder, I am not getting that feeling of commitment from Starbucks. I have repeatedly contacted your Customer Service regarding my account and gotten a different answer regarding my account from over 10 responses. I cannot verify this but I do believe that your customer service people are not located in the continental U.S. because there is a definite communications problem. As a retired engineering manager, I can tell you that had the people you have working for you in Customer Service, worked for me, I'd of terminated every one of them as the Starbucks Customer Service is absolutely PATHETIC! And don't even try calling the 800 number; that is totally useless, so save the stockholders some equity and get rid of the 800 number and Customer Service organization. If the Company isn't committed to Customer Service, then why have an organization.<br /> <br /> Howard, there is definite a housecleaning in order at Starbucks within the HR area who I am assuming is responsible for your pathetic Customer Service.<br /> <br /> If I had to give a rating of your Customer Service, I couldn't even score it a 1 out of 10.<br /> <br /> Thank you<br /> Leonard DeMoss

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