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Mr Doug Woo<br /> Pesident of Westinghouse Digial<br /> <br /> Reference ZW1188543<br /> <br /> This letter is to inform you I will be making an offical complaint with the BETTER BUSINESS BUREAU. <br /> <br /> Unfortunately the respect and response I recieved from your company has been the WORST I have ever experienced.<br /> Since Sep 2012, the company has had my 46inch LED TV. <br /> 1/ YOUR EMPLOYEES NEVER CALLED OR EMAILED STATING THEY WERE GOING TO REPLACE OR FIX, I HAD TO CALL AND ASK AFTER SEVERAL WEEKS. <br /> 2/ 2ND CALL I MADE THEY STATED THAT THEY COULDNT REPAIR, BUT OFFERED A TWO FOR ONE DEAL. REALLY. ALL I WANTED WAS MY 46INCH TV <br /> 3/ I SPOKE WITH YOUR CUSTOMER SERVICE SERVERAL TIMES AFTER, WHICH I HOPE HAS BEEN DOCUMENTED. RAYNETTE WAS ONE AGENT AND PROMISED ME A 8INCH DIGITAL FRAME AND WOULD BE SENDING OUT THE WEEK NOV 26. WHICH I *NEVER* RECIEVED. 4/JOSH ALSO IN CUSTOMER SVC IN ONE INSTANT PROMISED MY TV TO BE DELIVERED 1ST WEEK IN DECEMBER. THAT IS ***3*** MONTHS AFTER YOU HAD MY TV, AND HAD BEEN PAID BY THE COMPANY I PURCHASED FROM. SO NOW YOU HAVE MY TV AND MONEY AND I HAVE NOTHING.<br /> 4/ I CALL AGAIN TO FIND OUT THE STATUS OF DELIVERY WAS SUPPOSEDLY SHIPPED ON DEC 8, HOWEVER, NEVER LEFT FEDEX TO MY HOME. FEDX SAID THE TV WAS RETURNED.<br /> 5/ TODAY DEC 17, SPOKE WITH KORI, CSV, INDICATED RAYNETTE WOULD RETURN MY CALL BUT NEVER DID AND MR MOSS WOULD BE IN LATER THAT AFTERNOON AND FIND OUT HE WONT BE IN TOWN TILL WED DEC 19. <br /> <br /> I did read all the other unsatisfied customers letters and I am sure many others that just cant send their letters out to you. <br /> <br /> Mr Woo, how can you run a business like this and expect good results. I will be publizing this letter to other sources to get some results from your company. <br /> <br /> I do hope for everyone involved, that this matter gets resolved.


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