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Original Comment Mr. Robles,<br /> <br /> I had a fire in my home on December 17, 2011. I have had a problem with the work that was done by Infiniti concerning a dryer vent repair that goes from my dry room to the outside of my home. The unit installed has fallen completely out of the wall twice. I constantly have to go outside to pick up and replace the basket. I have followed all of your protocol. Today I was angry and spoke with Karen Gasa, whom hung up on me. I then requested a call from Kim Mc cracken whom was just as sarcastic and rude. My account states that I was unhappy with the vent, however if the unite falls out of the wall and does not function properly, would you be happy with it? I am requesting a call from Corporate other than Ms. Mc Cracken.<br /> <br /> USAA has always had great customer service however I can not say that for the experience I have had with Karen Agular, Karen Gasa and Kim Mc Cracken. Please bring back good customer service ! Even though Infinite is working the issue, the issue for me is the rudeness and lack of concern for the customer whom pays everyone's salary at USAA.<br /> <br /> This issue is 12 months and 5 days old. Shame on everyone involved. Ms McCracken also stated that Infinite was not going to continue to entertain this issue. I had to remind her that I was the customer not Infinite and that i have a 3 year warranty on their repairs! What poor customer service to say that to a paying customer.<br /> <br /> <br /> The Bracy's

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