Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment i flew Delta from Anchorage to Minneapolis/St. Paul then on to D.C. when I was collecting my baggage in D.C. my co-worker mentioned that he had seen my case fall off of the conveyer belt while it was being loaded onto the plane in MSP, I picked it up and took a taxi to my residence. When I got home and lifted the case onto the bed to unpack it I noticed that there was a huge crack in the bottom of the case as it was a Heys hard case. I called the baggage claim and they said normally I should have shown the luggage at the airport but could do an online report. 5 days later I finally get a response advising me to take my bag to a luggage repair shop and if they cannot repair it get a letter from them stating that plus send a copy of the original receipt. In my emails I had explained that it was cracked and that although it was normally a very expensive suitcase I had got a bargain at Ross and only paid $59.99 for it. I have emailed the airlines asking them if I take the case to the delta representative at the airport will I still have to go to the luggage repair place (do they even exist anymore) I have sent photos of the damage and I still have the ross sticker price on the inside of the bag. I have offered to have my co-worker write a signed letter. We will see what their response is to this.

Feedback

Your Name

Your Email

Verification