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I have been a Verizon Wireless customer for years, and I'm over them. Verizon has the worst customer service I have ever had to deal with. The CSR's, managers, supervisors, and others do the absolute minimum to help customers.<br /> <br /> Verizon is so bent on making money, that it withholds information that could benefit customers financially. We reduced our phone service from three phones to two. I didn't know it, and Verizon didn't tell me, but the phone and number we cancelled had an unlimited data plan, the phone and number we kept is limited to 4GB. The Verizon rep should have pointed this out to me. My 16 year old uses 4GB in a heart beat. <br /> <br /> Recently, the Verizon rep told me how to adjust the &quot;bars&quot; so my 16 year olds phone would &quot;shut off&quot; it s data usage when it got to 4GB. Grteat I thought, no more overages. This morning I received a message from Verizon, telling me that my 16 year olds phone has used 90% of the first alloted overage. What! I called, complained, I explained that the Verizon rep told me how to do adjust the bars to turn off the data. The Verizon CSR then asks me &quot;did you power down the phone, then turn it back on to activate the setting change&quot;. No, I said, because I was never told to do that by the CSR rep. <br /> <br /> This is typical Verizon Wireless crappy customer service. I think its done on purpose. The amount of money that they take in because of poor incomplete customer service is in the millions, I'm sure.<br /> <br /> Walmart has a cell phone with unlimited talk, text, and data, and its only $50 per month! I think I'm going to try it. If it works, when my contract expires with verizon, I'll just get Walmart phones.<br /> <br /> I can't for the life of me understand how Verizon Wireless stays in business. Their Customer Service is terrible.


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