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Original Comment On January 30,2013 my cousin and I were taking a flight to California.I had 2 bags, 1 was a carry on with any other airline and the other I was prepared to check.My cousin had 3 carry on bags. When we got to the check in counter we were charged $100 each for all of our bags with the explaination that our bags had wheels? Huh? On the way back home at the check in counter we were told that our flight was delayed 3 hours due to poor scheduling of staff. Huh? and was told that this happends all the time. Because our 1st flight was delayed we missed our connecting flight as well. There was no offer of anything for our inconveinence! So our trip for $260 turned into a trip for $460 because of bags. Today 2/26/13 I am on the phone right now to inquire about a refund I was given because we used another airline for the connection flight, only to not understand a word the customer service rep is saying, and I'm being told they gave us 2 $50 vouchers for our inconveinence that expire on April 5,2013. This is so crazy because not only did I not get my refund,receive any vouchers,but I didn't even know I had vouchers. This is the worse airline ever!!I don't want the vouchers because I would have to use NO SPIRIT airlines again and be subjected to their non existant customer service. On top of that the staff on the airline were rude and condecending. I am writing a letter to their corporate office as well. With all the complaints I have read while still on hold I truly hope they don't stay in business very long. This was the WORSE travel experience I have ever incountered and it seems that alot of people feel the same way.

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