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Original Comment To whom this may concern:<br /> <br /> First of all I hope these words find someone who will address my views and that they may strongly coerce your corporation to restructure the way a business such as yourselves provides customer service. I was reffered to you by another provider, in which, I had other engagements with ,but from them I procured your services. This is not to say that I would have not considered your service on my own, yet to point out that networking and the word of mouth is still a strong influence within the world of advertisement. Thus pointing this out should make you really consider what is the value of an individual costumer? Are they just as valuable as the whole? <br /> I hate to say this, but from the beginning I have ran into glitches and poor customer service since I have opened this account. My account has not complete its first month and I am binded by contract now, but I dont understand why this cannot be corrected being this is the first month of service. It is not like I have been a customer for some extended period of time now. Today I was on the phone with customer service rep for more than 45min to end the conversation on, &quot;can we please call you tonight or tomorrow to resolve this issue?&quot;, I continued to reply as, &quot;No, it is not definite, I cannot wait for a call either tonight or tomorrow becasue if I do not receive the call tonight and it so happens I receive the call during work tomorrow I cannot accept the call. I would hate to have this happen and I am unable to accept the call&quot;.This becomes cyclical, I just wanted my bill to represent the amount I agreed to pay. First of all I requested to rent a modem and this is where it all started. Long story short I am being charged full price for a modem, I could not get my account billing changed to reflect what I agreed to, which was modem rental. I dont understand how this is not all possible in one phone call. Also to be told that I would possibly have to return this modem if my account agreement is changed. Can you honestly say that going through 3 modems in the first month of your service is detrimental to customer loyalty?<br /> <br /> Second, I know that your customer service is outsourced and everytime I speak to someone it is all apologies and pleasantries but nothing seem to be resolved within a timely manner. I am not the first person but if there is enough popping up in &quot;google&quot; search that comes up with unsatisfied customers voicing their complaints. I would like to do the same, but as a customer to you I feel it be more effective to contact someone directly than blog my complaits. <br /> <br /> So in conclusion, I am forced to be on your time and wait for a call which i specified needs to be after 3pm PST, but yet I ask myself why? I really feel like closing the account and take the hit on contract break charges than have to deal with incompetent customer service upon every encounter. Honestly, I am being cordial in how I address my feeling, but I really feel like expressing myself in way that may not be appropriate. Basically, I view this is as horrible service and dred calling in the future if i have issues. At this point I am subjected to a contract agreement, but believe me If I would not loose money on this I would opt out today. Mind you again I still have to wait for a phone call TOMORROW becasue someone could not do thier job properly. Disappointed and unsatisfied is how ATT U-verse has left me again.

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