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I am using IM now for many years, but during the last two yraes I only had trouble, Many times I contacted the technical department but never received an answer with an solution. I contacted again IM to help me, because I could not send e-mails from my Outbox. Always received an &quot;Error Code 501&quot; We contacted the tech. dept. and received the follwing answer:<br /> <br /> <br /> Yechiel, Apr 04 15:38 (IDT):<br /> Hello Peter,<br /> <br /> Thank you for contacting IncrediMail's Support. I will be happy to assist you in any way that I can.<br /> <br /> To address this issue, I would like you to reconfigure your email account using the 'Email Setup Wizard':<br /> <br /> 1. Click on 'Tools' and then select 'Email Accounts'.<br /> <br /> 2. Chose your account, click 'Remove'. To reconfigure the account, click 'Add'.<br /> <br /> 3. In the Account Wizard window, chose 'Let me configure settings myself', and click 'Next'.<br /> <br /> 4. Please choose your email service provider. If it is not listed, click 'Other'.<br /> <br /> 5. Follow the instructions to set up your account.<br /> <br /> Note: Make sure the password you have entered is identical to the one your mail provider has given you.<br /> <br /> Let me know the results.<br /> <br /> <br /> <br /> <br /> We thank you for choosing Incredimail.<br /> <br /> Best regards,<br /> <br /> Yechiel Racer<br /> Incredimail Support<br /> <br /> We followed the instruction on Nr. 2 and after I checked my server inbox all of my 32 tousend incomming emails was deleted.<br /> <br /> Also I had purchased &quot;IM Back UP&quot; but it did not work&quot; I am very very angry about this matter, it is rediculous how IM is changed. I will contact once more IM technical service, and if they do not resolve this issue, I will take legal steps against this company.<br /> If they sell a product, it has to work.<br /> I am very disappointed how this IM has changed to NEGATIVE This is not a way to get new customers.<br /> Feedback


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