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Original Comment I recently booked a reservation on May 10, 2013 to the Wyndham Garden Hotel. I was hesistant in booking my reservation, as I had to first discuss it with my husband. The lady that helped me out was really pushy and would not take NO for an answer. She said that if I reserved I had until May 16th to cancel. She did not specify a time, so i called around 10:30pm as my husband said that he could no longer go on the trip. I decided that i would still go, as my daughter was really excited to go to sea world and lego land. I decided to book something cheaper rather than the current hotel i had. So i called hotels.com on May 16th and informed them of my situation. They didn't help at all and wanted to charge me half the price for the penalty. I asked if i can just transfer the reservation, as i still wanted to do business. They said that i had missed my cut off time, as i only had until 4pm. I explained that their employee never specified a time so if they can make an exception. The lady was helping me kept telling me no. so i asked to speak to the manager and he denied everything as well. I have always booked at hotels.com from when we traveled in Europe to local trips. They mislead me and all they can do is "write a complaint" about the representative that made my reservation.

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