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Original Comment It started out 2 weeks ago when I needed to rent a vehicle for an emergency. I'm a dollar rewards member btw!!!!!<br /> I went to the 22nd st location in manhattan and all they had were economy size cars being a tall large man it really wasn't Acommodating but I took it anyway due to circumstance! I drove out to JFK AIRPORT NYC later that day to hopefully switch to a larger size and they did however I was not extended the upgrade at no extra cost for my inconvenience. And was added another several dollars to my rental fee! I rented the car for 7 days and planned on extending my rental for another 7 days but within that week the back right tail light went out on the vehicle so I called customer service and they said bring it in and they would swap out the vehicle. And they did plus upgraded me to a jeep liberty that was in horrible driving condition barely any power steering and it felt like everytime I hit the gas there was a towel stuck in the wheel and axel. So once again I called roadside assistance and they said take it to another location to exchange. And again I went to JFK AIRPORT!!! He manager on duty was named Dan and helpful! So in total I have rented the vehicle for two weeks now. Going into the 3rd week I called before extending my rental , several people and managers to see if they would bring me down to my original rate considering I was going to extend my rental and for all the hassle I went thru. This is where I get upset and feel the lack of respect as a consumer!!!!!<br /> <br /> I called one manager named Vaughn at 10 am Tuesday the 11th of may and I tell him my story and he says there's nothing he can do I must call the place of origin where I rented. He gave me the direct number. So I call and ask for manager Charles. He tells me he's busy call back in 10 min. I do and I get a non manager named Yolanda to whom I explain my problem and she says she will print out my agreement and give it to Charles and will call me back immediately !!!! The whole day goes by and I get no phone call. Finally I call back in the afternoon around 5 and Rita picks up , now mind you everyone now knows about this dilemma , she proceeds to say Charles had left for the day and Yolanda is at another location !!! Call back in 5 min!!!<br /> <br /> I call back and a manager named Sean answers(this is when the pencil snaps) he proceeds to tell me oh I heard about you I don't know what's going on with your situation you'll have to call back tomorrow and then sarcastically LAUGHS AT ME and says your not going to get the rate you want anyway!!!!!<br /> How could he say that yet tell me he doesn't know what's going on?????? Insulting my intelligence is just adding insult to injury!!!!!<br /> <br /> Regardless of what I am or am not going to get you don't laugh at a customer that's been treated so poorly!!!! <br /> He was rude and disrespectful and I feel that dollar has treated an very good customer with such a lack of respect that I have no choice but continue to take this matter all the way to the top!!!!! <br /> <br /> Humiliated is not a strong enough word for how this so called valued customer feels!!!!!

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