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Dear Sirs: <br /> <br /> On April 11, 2013, I made a reservation with Dollar Rent A Car - BWI Airport, for a Full-Size - ford Taurus or similar for pickup on May 02, @ 4:00 PM and Return on May 16 at 3;30 PM. I arrived at 3:45 PM. The Associate asked me if I wanted to include the options: Uninsured Motorist protection, EZ-pass, PRE-Pay for Gas and the Loss Damage Waiver Insurances and I told the Associate that I did not want either of the options. That my agreement was for $ 381.74 for May 2 through May 16. At this point the Associate placed the key pad on the counter and asked me to provide my signature. After signing, the Associate printed a strip of paper - Renter's Agreement. I reviewed the agreement and told the Associate that I did not want the Optional Coverage - Loss Damage Waiver Insurance. The Associate told me that the Insurance was not included and the maximum that I could be charged for this rental was $ 953.76, but I would only be charged $ 381.74, upon my return of the vehicle in good condition. I then proceeded to the garage to get the car. Upon my arrival, I was told there were NO Full-Size cars available and I could get an SUV for additional cost. I explained to the Garage Associate that I had contracted for and really needed a Full-Size vehicle. The Associate told me to wait to see if any cars are being brought down. I waited for .40 minutes and still NO Full-Size cars available. I asked the Associate if I could take one of the Full-Size cars on the line and he told me &quot;you do not qualify, these are for Gold Card members only&quot;. I pleaded with the Associate, I had a job interview and I was really in a hurry and needed to be on my way and needed a Full-Size car. Again the Associate told me I could take the SUV for additional charges. A Female Associate told me that I could take a Mid-Size and then switch it out the next day. At this point I became frustrated and took a Mid-Size car, Dodge Avenger. On Friday morning May 3, I was driving the Dodge Avenger to my interview and began experiencing problems; the motor seemed to start-stop, kick back - start-stop and backfire.<br /> <br /> I called the at 8:20 AM for assistance. I was transferred to three different individuals at C/S Support. I had to explain 5 times the details of the car and the problems I was having. The C/S Associate told me to take the car to Winston-Salem NC or Richmond VA. The Associate gave some troubleshooting recommendations. I continued to drive the car for about 10 miles and then filled the tank with gas and the problems went away. During the next 10 days, the car ran well and I did not have any other issues, other that the car being too small for my needs. On May 16 at 11:45 AM, I returned the car. I told the Associate that I needed to speak to a supervisor regarding the problems that I had encountered. The Associate called over another Associate (Jada). I explained the problems and Jada told me that she would charge me for the Mid- Size car and for the time spent waiting for the car, but I would have to call Customer Service on the charges for Loss Damage Waiver. And there was no C/S or anyone else that I could talk with. Jada then charged me $ 864.55 dollars, I explained to her that my contract was for $ 381.74. Jada again told me that I would have to contact Customer Service.<br /> <br /> <br /> <br /> This is the Worst Customer Service that I have EVER experienced with Dollar Rent A Car <br /> <br /> <br /> <br /> <br /> It is my intention to get this matter resolved as quickly as possible. I feel that I was mislead by the Dollar Rent A Car Associate and that he just failed to properly advise his customer. I do trust that this situation will be resolved promptly. <br /> <br /> <br /> <br /> <br /> <br /> Joseph E. Richards


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