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Original Comment I too am totally disgusted with Medco/Express Scripts. As listed below their front line personnel often do not know what they are talking about. I cringe anytime my doctor's have to renew prescriptions or submit new ones. They contact him/her multiple times asking question. I get multiple calls while I'm at work from them asking question after question, sometimes 3-4 times on one prescription. It seems to take about 45 days for them to fill a new prescription. I got a recording today that said something to the effect the prescription # cannot be filled and we will send you a letter. (hate those machines) So I call them, first person goes through all the questions name, dob, address, phone yada yada. then says you have dedicated people would you mind if I transfer you. I said sure as long as I don't have to start from scratch with all the info. She said oh no I'll stay on the line with you. Gets another person on the line introduces me to the new person and hangs up. The new person starts asking me all the info I just gave a second time. Later in the same conversation she started asking me my phone # a third time! Turns out they canceled my prescription because there was an amount due for the prescription. My current balance is zero. I said well then why did no one call me and ask for payment. That's why we were reaching out to you she says I said reaching out to me with a canned message saying there was an issue with my prescription and we will send you a letter???? So I said ok just charge my card, she says do you want to put this card on record. I said if you're asking me do I want to give you carte blanch with my credit card the answer is NO! Then she asked me for my card # and I said you already have a card on file! I never gave her my card number yet she charged it, So she had it all along all they needed was an authorization to use it . My thought is why didn't you just ask that in the beginning. I asked for their headqtrs address, she said we don't have one we have offices all over. When I finish up with her I ask for a supervisor. I ask her the address of the headqtrs she gives me an address in NJ, I look on line and their headquarters is in St Louis. Appears their own personnel don't even know where their head office is!!! Good Grief and I trust them to get my prescriptions correct!!!!

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