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Original Comment On 6-20-2013 at around 10pm I called for a roadside assistance tow and was told I would get a call back from a driver within 20 minutes, after 30 minutes I call back in and the dispatcher tells me the wait is 2 hours so I advised the dispatcher I was alone in a bad neighborhood and could not sit there for 2 hours, the dispatcher advised me there was a lot of traffic and an accident on the GW bridge that was causing this delay so I said ok and would call back. I tried to turn my vehicle on and drive it a few blocks away because there was a fight in front of the building I was at and I did not feel safe there, I then made it to an address right off the highway 2124 cross bronx expy in which I called into AAA again and informed them my change of location so they placed me on hold and called their tow company to inform them of the address change, when the dispatcher came on the phone they told me my wait time was going to be 12:16am in which I accepted. Come 12:30am still no tow so I call into AAA and questioned where was their tow truck and they said they will call their driver and find out so I patiently waited on the phone and when the dispatcher came back on the line they stated my wait was going to be another hour in which I asked why haven't I received one call back and the dispatcher said they could not answer that. I've been with AAA a long time and loved their service until now, I think it was ridiculous how I waited for a tow almost 5 hours and a tow truck driver never came plus I only got one call and that was at the end of the night almost 3:00am telling me I would have to wait an hour for a tow. I am extremely dissatisfied and will not recommend anyone to your company. My husband, friend and father was going to sign up but that will not happen now because of this. I ended up cancelling the tow once the lady told me @ 3am I would need to wait another hour for a tow. Almost 5 hours for a tow, no tow and the customer service dispatchers were rude and not helping the situation by being very sarcastic, the last lady I spoke with was the nicest and most courteous and told me the truth that she was unable to get a tow and explained to me she had never seen this before and apologized on behalf of AAA. If I would have been told the truth in the beginning or been made aware of the situation from the start I would not have waited for a tow for 5 hours knowing I myself had to be at work @ 7am. VERY DISAPPOINTED IN AAA.

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