Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have used dollar exclusively in my constant travel for work, and this is the thanks I grt. Enterprise, here I come<br /> <br /> The following are emails exchanged.<br /> <br /> <br /> <br /> Not sure why a certificate using 16 of my points would have been issued without my knowledge, a &quot; reissue&quot; is not going to help me now, as I am leaving for vacation.<br /> <br /> Today, 7/9/13 at 5 pm, I spoke to Amber on the phone, and she said it was sent to my employers address, and that the only remedy would be to send a new one in the mail.<br /> <br /> She was very nonchalant and seemingly un concerned when I told her this was probably a deal breaker for me because I had used dollar exclusively for the purpose of earning some free days for my vacation, and if I couldn't use them the current rental I have this week will be my last with dollar.<br /> <br /> I am very disappointed, and I guess I will now try to build my points with enterprise plus for next years vacation.<br /> <br /> I was a very good and very loyal customer, and dollar has let me down in the only thing I ever asked in return for my patronage.<br /> <br /> Be very sure that I will spread the word to my travelling co workers (37 of them) that the dollar rewards program did not reward me in any way.<br /> <br /> <br /> <br /> To: Jerry O'Dell<br /> <br /> Subject: Case ID: 2036902<br /> <br /> <br /> <br /> Dear Mr. Odell,<br /> <br /> <br /> <br /> Thank you for contacting Dollar Rent A Car. We appreciate the opportunity to assist.<br /> <br /> <br /> <br /> You currently only have 6 points remaining because we deducted 16 points from your account back on 04/21/2013 and issued you a free day certificate. You should have received your free day certificate sometime in May. If you do not have your free day certificate in your possession please email me back and I will reissue the certificate to you.<br /> <br /> <br /> <br /> Please be aware that the address that we send your certificates to is the billing address on your profile. If I do need to reissue your certificate to you, please let me know which address you would like for me to reissue it to.<br /> <br /> <br /> <br /> Again, thank you for contacting us. We look forward to serving your rental needs in the future!<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Sha'Keisha Brown<br /> <br /> Customer Service Representative<br /> <br /> <br /> <br /> <br /> <br /> <br /> Dear Valued Customer,<br /> <br /> <br /> <br /> Thank you for contacting Dollar Express. We appreciate your interest, and will respond to your email within 3 business days. If this is an urgent request, please call between 800am and 5pm CST, Monday through Friday, at nd select menu option 3.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Dollar Express Team<br /> <br /> Dollar Rent A Car

Feedback

Your Name

Your Email

Verification