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Original Comment I am contacting Westjet today to help me with a problem regarding a damaged laptop and Customer Service Rep. Samira inability to help get down to the truth. In Montego Bay the check in clerk dropped my carry on while attempting to tag my bad. It was mentioned to the check-in clerk with no acknowledgement beyond staring at me. My laptop is not repairable. When I arrived at destination 4 hours later than was scheduled due to weather - customer service was closed. I emailed Westjet immediately upon arriving at my destination. Samira has concluded they are unwilling to access photos of my check-in which would verify my story. When I was in mid sentence she hung up on me. There does not seem to be anybody willing to help.

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