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Original Comment VIRGIN MOBILE CUSTOMER SERVICE HAS DONE IT AGAIN! !!!!!!!! I called to make a pmt by phone on my phone and my daughter's phone. After I made my pmt the auto system told asked if I like to make a pmt to another phone line. I select the prompt it instructed me to and aftermaking the second pmt I realize that my phone had received two text messages regarding the pmt's. I call customer service and speak a rep who takes my info and request to transfer the second pmt to my daughter phone and she transfers me to Paul who after explaining the error to him he transfers me to Mark who tells me that I cant transfer my second pmt to my daughter's phone because she and I don't share the same address or last name. <br /> Please somebody tell me what the hell that has to do with anything? I don't give a flying frog all I know is that I made two pmts and I want them to be applied to the correct accounts. What kind of policy stops you from paying on your account. I provided them with both pin# and address. So what her dad bought the phone where he lives and psys the bill but she lives with me and I also pay the bill sometime. Customer service was rude, disrepectful and of no help. <br /> <br /> This is the second time I've had to write and its taking too much of my time when all I wanted was to pay both my accts. As I said before the owner I wont name him this time dont give a freak about his customers. As long as we contine to have his services he will contine to allow those in that other country who he is paying pennies on the dollar to speak to us any kind of way. While he just reviews his bank statement. Yeah. I couldn't find my last post from January 2013 but see that this is going to be every six month thing with the same terrible ass customer service. Shaking my mother freaking head. The day will come when the tables are turned and you will be the tail and we will be the head. I hope you get everything you give to your customer's who don't mean snap to you 100 times fold.<br /> <br /> Thanks for the inconvenience. Sleep well.

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