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Original Comment On July 26, 2013 my husband and I were shopping at Nordstrom Paseo Nuevo store in Santa Barbara. Trying again, unsuccessfully, to buy shoes for my husband. While we were in the store I noticed a Nodstrom catalog for a current sale, Although I have had a Nordstrom account since 1984 I do not receive any catalogs or corresponce from Norstrom. I went to the store office to check on why I do not receive catalogues in the mail. (I have been to this store & offce several times to clear up this same problem.)I spoke with an employee who was not helpful telling me that she could not access my account to check on the "problem" even though I gave her my credit card. She was working alone in the office so I asked that she have the store manager call me and gave her my phone number. Eight days passed with no phone call (not surprised) so I finally called the store and asked for the store manager's name and extension. I was told he was out to lunch so I left a message for Michael Gentry to please return my call that afternoon. I received a phone call back that afternoon but not from the manager, Michael Gentry, but from an employee named Denny or Deni (female). I explained that I called Mr. Gentry and asked HIM to call me regarding the problem with my account--not receiving catalogues--and if he did not wish to respond that was his decision. The next day, Sunday, I received a call from Auriella Clark. This was the employee that I was told would contact me when I was in the store on July 26th. She called back 9 days after I asked your employee to have someone from store management contact me. I chose not to take her call. Too little too late. I really don't think I need to explain how this treatment does not correspond with the hype of Nordstrom quality customer service. So after nearly 30 years of looking forward to finding treasures at Nordstrom and enjoying shopping and dining at your cafe--you know the old school elegant shopping experience--I will no longer shop nor have anything thing to do with your organization. So sad but I now see my frustration and negative experience is systemic.

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