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Original Comment Some Best Buy stores I have visited are excellent and some are a joke. The one in Moreno Valley Ca. had some excellent sales reps, like Mr. Dukes, who knew what they were talking about, good problem solvers, and very polite. The Mission Viejo store in So Cal use to be a joke, but has much improved in the last year (except the Apple rep--he is rude and acts like no one knows as much as he---especially if you are a middle aged female--who was using computers, e-mail and doing programing when he was in diapers. This causes him to misrepresent the product--I am shocked at what I have heard him tell customers--I have had to set the customer straight when the rep walked away--unbelievable). <br /> <br /> Then there is CUSTOMER SERVICE. Hit or miss---sometimes they are rude and tell you that you are rude because you get frustrated with their rudeness and apathy. For instance, I phoned customer service because I had ordered an expensive lap top, on line--with their store rep; I received an e-mail that my order would be delayed a day. No worries. Then I received an e-mail, on the day I was originally suppose to receive the item, that it is delayed again, with no date and 3 options to 1-buy a similar in store product, 2-wait, or 3-adios. When I called the customer service line, the automated system hung up on me three times. When I received a talking person, she told me she could not give me any dates because it is school time and there is no telling when products will be available. As I tried to talk to problem solve this, she just kept repeating that it is school time and they have no way of knowing when my product is coming in. I said, this does not bode well for customer service nor investors, she then proceeded to tell me how wonderful the stock is doing and she is invested in it (made me want to immediately drop it from my portfolio). I then said why didn't the sales person tell me that my product may be delayed indefinitely since I am purchasing it at school time, and how the hell could they take my money and not send me my product with an indefinite time frame? She told me I was using &quot;bad&quot; language and hung up on me. If it wasn't so absurd, I would have been angry! I immediately phoned corporate office, they transferred me to someone named &quot;Juan,&quot; who obviously knew what he was doing and was able to problem solve, unlike the first rep who hung up on me. It turned out that my product was at the store for pick up and the store rep told me that this has been a common problem they have been seeing lately (customers getting e-mails of a delay, yet the product is in store awaiting pick-up). It was amazing that Juan figured this out in less than 10 minutes, yet, the first rep expected me to settle for an absolutely absurd answer. Does corporate know that they have customer service reps who are telling customers that if they order something during a &quot;busy&quot; period that it may be delayed indefinitely? Wow, I would like to run a business like that. Give me big dollars and I will send you the product---whenever!

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