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Original Comment I had a surge over a month ago in which caused damage to only anything that was connected to cable. Since this date I have had two electricians come out who have determined it is due to improper grounding. On the 31st we had a tech come out this would be the second tech who came out because of the issue fron surge, at which time he contacted his superiors who was to come the day after labor day which would have been Sept 2 we have yet to see are hear anything from suddenlink, our electrician has placed a communication box on our meter pan so that you will can stop the ground through our electrical and the span in which our cable is ran is well over the maximum limit. I would like to know who intends on replacing all my equipment and if failure to commit to customers well being and saftey is a normal business practice for SUDDENLINK? I have had absolutely no luck with answer nor results with your call center I hope this will get results answers and communication.

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