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Original Comment Hoover Customer Support should be called NO SUPPORT! Your Extract 77 carpet cleaner has never worked adaquately and your support department has not replyied in a week to a follow up back to you! I guess the old fashion picking up a telephone and calling no longer exist in our hi tech world. There is a label on the handle of the cleaner thats says &quot;do not return to store&quot;......so I am relying on e-mails. Your solutions DO NOT work. I told them I am a senior citizen that can not afford expensive professional carpet cleaning, that is why I purchased an Extract 77....what a waste of money. But I am not surprised in the lack of urgency Hoover has put on my request for help.....or to get my cleaner operative so I can clean my carpets. I have wasted my time trying all the solutions and none work. I fully expect this message to fall into a &quot;Corporate Blackhole&quot;, ignored while I have a useless piece of carpet cleaning machine gathering dust. Hello corporate America, I still believe your financial success and sustainability is built on customers and customer satisfaction!<br /> But when the parent company is Hong Kong based, maybe that is the difference.....next stop Hong Kong.

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