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Original Comment I have been a customer of FPL for over a year now, I was on auto pay, and my bill was always paid on time,, In August my bank account was compromised, and my payment was returned, I had opened a new account I called FPL and provided them with the new account information, They turned around and again debited the old checking, now they won't me to pay a additional $100.00 deposit, I am unable to pay online or by phone for 1 year, Even tho I got a written statement from my bank advising them, of this, I am extremely disappointed and surprised at the treatment and inconsideration of FPL when it comes to unfortunate circumstances that fall on good people, due to bad people's actions, This is not very good customer service, I feel it is a very uncaring thing for them to do,

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