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Original Comment I had a very very bad experiance. First off installer installed behind a group of trees, speeds, well there were none because my ping times were 1800 ms. I called tech support and while on the phone the installer left before I discovered alignment was behind the trees vs the 7 degrees above that I was told it was going to be by Dan Woodhull the installation technician, Dan had left. After troubleshooting with hughes they could tell the alignment was off as Hughes couldn't get through to my modem or at least stay connected I called Dan and his response was Hughes net is just trying to throw me under the bus again, AGAIN???? Heck they shouldn't allow you to represent them DAN. Anyway, DAN WOODHULL would not come back and fix his mistakes so I was forced to work with the sub he worked for to do anything because service was in the green. Green, no bandwidth, 1800 ms delay, what do these people think green is, it certainly isn't hughesnet service. After a week of dealing with poor communicaitons by techs and customer support I cancelled and they wanted to charge me for a week of service. I was floored, I refused to authorize any charges. Today, I called hughes net and spoke with their executive care department and the guy there reactivated my account, put it in suspended mode until I am back in the area where the service was installed behind a tree. No charges, new technical support team will be dispatched, this guy could see my service was not working form the tools he had, not sure why the install company was saying it was green, If I can think of the installation company DAN worked for I will post that here too as they were good to work with initially but after the install they were useless.

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