Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have been with the same cell phone carrier for about 20 years. I am loyal to companies that are honest and conduct business with integrity. In July I purchased 3 cell phones with Best Buy. The general manager at the Stonebriar Mall location in Frisco, Tx sold me an insurance plan for all phones. Only having ever broken 1 phone in 20 years, I was reluctant to purchase the insurance. However, as sales people are, she said that if I ever had any issues, everything was covered, going as far as stating that even if I just brought one piece of a shattered phone, it would be replaced. No questions ever asked. A week ago, my phone fell off of my counter and shattered. I went to a Best Buy store because the Stonebriar location is now closed. The sales person told me that they had a phone like mine, but they were closing in 2 weeks and were unable to give me that phone. I had to get a used phone instead. I asked to speak to a manager. She got up from a chair 3 feet away and said "It's not gonna happen!" I left the store embarrassed and really upset. I didn't understand why her attitude was so nasty when they had a phone to replace the damaged phone with at the time. I called customer service at 1-888-Best Buy. After explaining my horrible experience to a manager, I was promised a new phone delivered to my home with the stipulation that I was to return the damaged parts within 48 hours. That conversation was 10/17,13. Today, 10/21/13 I have tried to track where we are with regards to having my phone replaced. I spoke with 4 representatives and 2 managers. I was hung up on in mid story 3 separate times. After and hour and two minutes, they escalated the call. After finally getting another Customer service rep on the phone, that person hung up on me. WOW!!! I'm nearly speechless. This is a large company that makes lots of promises they do not keep. Best Buy has dishonest representatives. They leave you on the phone for an exhaustive amount of time. So in closing I still have no resolve. I have a broken phone, I am still paying for insurance, Best Buy has NO intentions on keeping their part of the contract. This is long from being resolved. By far the WORSE CUSTOMER SERVICE EVER.

Feedback

Your Name

Your Email

Verification