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Original Comment I came to Navy Federal Credit Union because I thought I would get excellent rates on my car loans (in which I did). However, the stipulations that are behind the loans are what is "mind-boggling". Navy Federal will temporarily suspend your bank access and your debit card activity if you are late. I have never encountered this during all of my years of owning multiple vehicles and dealing with multiple institutions. The puzzling part is, what purpose is it serving or what is Navy Federal trying to accomplish by doing this? They have a ten day grace period from the date your auto loan is due. After the ten day grace period and a payment still hasn't been made, they tack on a late fee. Uusual!! However, how can you penalize a person a day after the loan is supposed to be paid by temporarily suspending FULL online banking activity. My personal money doesn't have any merit when it comes to my car loan. Eight days of non-payment, Navy Federal shuts off your debit card. Really? This is impractible behavior. I think this is over kill. I can halfway understand if there isn't a payment made after the ten day period,going the lengths they go but to shut down bank access the day after the payment wasn't made is bizarre. Also, why shut your card off the day after the eighth day? What is the reaon behind that? At least wait until after the day ten to do that. I do not know who came up with this process. Whomever decided to, clearly didn't really think things through. Not all customers are going to be able to pay their loan on the EXACT date. It's inevitable! Customers have other important bills to pay first such as mortgage or rent, debts, etc. So therefore, they may have to wait until the next payday, which is another ten or more days out depending on what day the initial payment was due. This will definitely cause a person to be late. There are already penalities for being late, such as a late fee after the ten days and after thirty days, it goes on to your credit report. Why more punishment! You shut my card off, okay! I have a Navy Federal right up the street from me. I can just go to the bank and get money. To me it really doesn't do anything to shut my card off. To those customers, who have children and are not able to get to a Navy Federal Credit Union, it is a hardship to feed their kids if this was to happen to them. Someone can be on a vacation abroad, at the gas station with their gas tank on empty without any money, at a grocery store buying their children food (in line paying) etc. and they will be stuck. This process just makes it much more of a pain for customers. This is a great way for customers to leave the institution.

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