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Received a bill for 75.00 over amount than normal. Why. Because I was one hour late making my payment! They turned off service for one hour and charged me 30.00 for TV and internet to be "turned back on"!! Really, flipping a switch costs that much! Disgusting. 30.00 a piece?? Then added additional 15.00 for misc. Leaving ATT!! Last month we had 12.00 in extra fess that I am still trying to fins what they were for! Not even bothering calling CSR, all you ever hear is, "Oh yes MS.** I understand. It is okay." No, it is not. They cannot ever do anything, do not understand and cannot change anything! Worthless. Having the ability to email CSR would be a nice option.


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