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Original Comment Consumer Cellular has major issues w/their stupid CSR's & their out-dated cells they send customers. I purchased a cell Jan/6/2013..z(They promised me a Motorola...I received a Nokia...I don't even like that brand..it went totally blank/black. It wouldn't turn on, light up, etc. I contacted CC Nov 10th, spoke w/Julia Lopez & did a 3way call to Nokia to confirm I was to send my cell back to Nokia on acct it was under Warranty from Nokia. I shipped it w/a tracking #..My cell was received in their warranty department on Nov. 25, 2013...The turn around time to have my cell repaired/returned was 7-10 days. It is now 2 months, 5 days & Im still counting. Every time I call CC &/Nokia...I have to start from the beginning & tell my story to each/every rude, disrespectful, non-trained Rep. I have requested a higher rank CEO, Management person, but they refuse to transfer me. I have called a total of 11x in regards to my cell & can't get a solid answer from Consumer Cellular or Nokia. One min the rep will confirm they have my cell, on the next call they haven't received it. I'm w/out a cell and they ask as if they could care less. This is the worst Company I have ever dealt with.... Call Center for CC...Ashlyn, Emily, & Ben is totally off the chain...very ugly, disrespectful & has no knowledge of what he's talking about. I feel between the 2 companies (Consumer Cellular & Nokia) they own me cell phone, absolutely free. I contacted (Call for Action) the news Media,,,just waiting on a response.

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