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Original Comment I booked a resort in Cabo mid December for travel over Christmas for my family. While I was on the phone asking the representative a few questions about the resort, I found a lower price for the same suite and timing. I asked the representative if she could "price match". She asked me to forward her the link to the website to verify the details. While still on the phone with her, she received my email and put me on hold to approve the match with a manager. When she came back on the line, she said that the price would be matched and that I would be charged the Hotels.com price and then my credit card would be credited with the $1220 price difference. When my card was not credited after the trip, I called back. I even had the representatives name that I had been dealing with, which nobody attempted to locate . I spoke with a manager and was told nothing could be done. I called back a week later and another manager told me the same thing. Unacceptable.

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