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Original Comment I am so upset. I always book hotels through Priceline.com and never have an issue. I decided to try Hotels.com and had a bad experience. I called their c/s line and booked a hotel over the phone with Kevin. Kevin was very nice BUT he put in the wrong month/dates (I wanted 3/23-3/26...spring break...he entered 2/23-2/26). I logged into my personal email account 3/1 to get ready to print everything for my trip (all excited) and realized the error. I called and Hotels.com the C/S Rep, C.J, said I am in luck...they can refund my money. First, luck has nothing to do with this. The C/S Rep entered the dates wrong. Next, I asked for the same rates ($129) for the correct dates. The Supervisor, Andy, told me no. And it was my responsibility to make sure the emailed itinerary was accurate. That was what I was doing. She kept repeating this that I was at fault. They refunded me my money but can't honor the $129 rate...again, it was my responsibility to check the email. I was so upset. This Disney trip is already costly and now I have to incur additional charges due to Hotels.com's error. I ended up contacting Nickelodeon directly and they gave me a rate at $161. It was more money but at least I feel safe. Hotels.com I get it...you have to work with the rates the hotels give you BUT please tell your C/S reps that they represent the company and at no point should they ever make a customer feel at fault...even if there is nothing they can do. I am now telling everyone my horror story and bad news travels faster than good.

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