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Original Comment On 2/26/14 I took my car into Pep Boys in Niceville, Florida for a oil change and tire rotation. I drive a newer model mazda 3 and this was only my second oil change due for my car. I went in at 3pm and waited for my car to be done. At 5:40 my car was finally done and i was happy with the price because of having a coupon. I had overheard one of the mechanics tell another lady that had a newer car also, that her coupon would not work with that oil change because her car took syntheic oil.<br /> Turns out that we have the same car and bought from the same dealership. She declined the oil change because of the price and the mechanic said i have a 10.00 off coupon you can use for the syntheic oil. I was not given the same regard as this lady. Probably because my shirt wasent as low as hers was. They ended up putting conventional oil in my car. When i asked why they did that i was told &quot; your coupon only covered conventional oil&quot;. I asked why they didnt tell me that my coupon didnt cover synthetic oil, I got no response. Didnt recieve an apology or how can we fix this and keep a happy customer coming back.<br /> Called my dealership and took my car into them and had it drained and the correct oil put in. Of course at my expense. What poor customer service and what idiots are working there.<br /> I will NEVER go back there again. And i will make sure i tell everyone i can about their incompetence. I also posted on facebook about my experience there and got many of similiar responses. Pep Boys did not offer to correct the problem or pay for the correct oil to be put in. DO NOT TRUST these people with your vechile!!

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