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Original Comment Me and my 9 yr old son went to the ticket counter with our confirmation code expecting the agent to print out our boarding passes and seats.As a mother of a 9 yr old I was extremely nervous traveling and was expecting to get professional service from the agent (Dan62226)Instead he got very angry and started yelling and telling me this is not a boarding pass.I said isn't what that you are for? Then he got even more mad and said I am refunding your money,Go fly with American Airlines. <br /> I purchased the tickets back in January and bought tickets for my son to see the last Spring Break baseball game and had Hotel reservations all of which were paid in full!<br /> Can you imagine how you would feel if someone did that to you and your child.That person has no right working in CUSTOMER SERVICE!I am appalled and my son and I did not get to experience our vacation that person choose to take that from us!!

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