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Original Comment I booked my reservation with Hotels.com for your location on Feb 15. for two nights starting Sunday 16-18. I realized that I made an error in the reservation so I called Hotels.com and spoke to a representative to change the reservation for two nights for Monday 17-19. I was informed by the representative that the reservation had been changed. I arrived at your location on the Monday the 17 as scheduled for two nights. I checked in and gave my credit card for incidentals with the thought that my reservation was changed for 17-19th. The clerk then redid my reservation to cover me for the 18-19th. I was upset when I checked by bank account on the 21st and I was charged for one night. I called Hotels.com and I was informed that they had no record of my change to reservation and that I was charged for the no show on Sunday night. I am trying to get a resolution to this issue because I feel I should not have been charged for the extra night when I paid $149.00 to Hotels.com for the two nights. I called Hotels.com back and was told by a Supervisor that I would not be given a refund because they had on record that I changed my reservation. I found out later that the customer service representative I spoke to never changed my reservation and gave me a boagus confirmation number. I will never use this company again and I would advise you to steer clear of them as well. I have filed a claim with the Better Business Bureau for resolution.

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