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Original Comment Dear frustrated consumers with Express Scripts mail order customer service e-mail replies or if you have spoken with Member Services and your issue is not resolved. As the comment on 7/17/14 said: Contact CEO George Paz (peace) at 1-800-871-4663 which is their Presidential Escalations phone number if your issue has not been resolved. The corporate address is One Express Way St. Louis, Mo. 63121. I left a voice mail and was called back within a few hours by a caring individual with resolution of my medication not being delivered to the correct address. The tone was sincere, positive and pro-active. I suggest to first utilize the usual process advised by your Company and if still not resolved to then call this escalations phone number to leave a polite message for a call back to discuss. You may not get the result that satisfies you but you will get a caring individual on the phone who does not throw you scripted replies and who actually listens to your issue to try to resolve.

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