Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Dear Sir/Madam/Friends,<br /> I am writing to complain about the mobile phone I bought from an online store on the 7th June'2014. I have been a satisfied customer only for a short period of time. Unfortunately since the beginning of this of this month it stopped working properly. The mobile phone I ordered is a Moto-E. I chose to buy this phone because of its good features and the reasonable price, that was Rs. 6999/- and for which I still have a valid warranty. Sadly it's not working properly anymore. The first problem occurred on 12th Sep'2014 when out of a sudden the screen disappeared, but after restarting the phone it came back to it's normal status. Then, on the 22nd Sept'2014, after having a phone conversation, it began overheating causing damage to the screen. I went to a few local service centers in New Delhi regarding this issue and the response I was given was that the screen is damaged and it needs to be replaced with a new one. I would have accepted to pay for a new screen unless it's price wouldn't have been higher than the price of phone itself (they charged Rs. 7300/- for a new screen). When I questioned about this awkward situation the service-center employees were trying to explain me how Motorola Company sells phones in lower price only to charge great amounts on services. Needless to say that this is the last thing that i was hoping to hear. Even so, I have 2 more Moto-E phone if same problem occurred in those phones than who is going to pay for that and i recommend Moto-E to my friends also they bought that Moto-E phone because of recommendation the same problem happened to those phones then who is going to bother the expenses and they all are blaming me because i recommend Moto-E. For these reasons, I would ask you to either change the display of my phone or replace it with a new one as right now I even fear that at any time it can explode in my hand. I already talk with customer care lots of times<br /> <br /> I have already talk with Motorola Customer care lots of times but they give me only time and they are wasting my precious time and even service centers are not deal with customers properly, so i will go to consumer firm and registered the complaint against Motorola.<br /> And this mail is also send to Print Media, Media &amp; Other ...................<br /> <br /> Last Screen shot is attached with mail and also attached current screen shot. you will find out its physical damage or not.............<br /> <br /> <br /> I request to my all friends don't purchase MOTOROLA products because they are not providing services properly and they making a customer fool. and Motorola team waste the customers time and money.

Feedback

Your Name

Your Email

Verification