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Original Comment This is a copy of my conversations with your &quot;CUSTOMER SERVICE&quot; &quot;PEOPLE&quot;.<br /> <br /> Have they reached out to you???? They certainly haven't reached out to me.<br /> <br /> As I previously stated your &quot;COMPANY&quot; needs a lot of professional help.<br /> <br /> A disgrace!!!!!!<br /> <br /> Wally Abel<br /> <br /> <br /> Jupiter Fl.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Tuesday 10/13/2014 3:33 pm<br /> <br /> Your constant interruptions to my service resulting in resetting of all my electronic devices are a disgrace.<br /> <br /> I have complained numerous times to no avail.<br /> <br /> I have been a resident of this property for more then thirty years and your service is as bad as ever.<br /> <br /> Granted most interruptions are momentary but that's all it takes to require complete resets on all my electronics. (PCS,TV,cable box,Microwave,Stove.)<br /> <br /> Trust me if there was an alternative to FPL I would jump on it.<br /> <br /> <br /> <br /> Jupiter Fl.<br /> <br /> <br /> <br /> Tuesday 10/13/2014 4:03 pm<br /> <br /> Good Afternoon Wally. Sorry to hear that you're experiencing frequent outages at your home. I reviewed your account and I show that our Care Center was contacted today regarding this issue. Your concern has been documented for management review and referred to the appropriate department. We apologize for any inconvenience this has caused.<br /> <br /> <br /> <br /> Tuesday 10/13/2014 4:03 pm 4;51 pm<br /> <br /> It is difficult to accept an apology when the outages occur as often as they do.<br /> <br /> I suppose if it continues I could initiate an extensive wiring process using an UPS system.<br /> <br /> Ridiculous eh!<br /> <br /> Please attempt to rectify the issue.<br /> <br /> Thank you.<br /> <br /> <br /> <br /> Tuesday 10/13/2014 4:03 pm 5:30 pm<br /> <br /> I can only imagine how frustrating this is for you, Wally. Our specialists will investigate and make every effort to fix the problem. They will contact you to let you know what they find. Thanks for your patience, while we work to rectify the problem.<br /> <br /> <br /> <br /> Tuesday 10/13/2014 4:03 pm 5:30 pm<br /> <br /> Awaiting their response with baited breath.<br /> <br /> Thank you.<br /> <br /> <br /> <br /> Wednesday 10/14 2014 8:20 am<br /> <br /> Good Morning, Wally. I know this has been a frustrating time for you and I truly apologize for the inconvenience. So that we can better assist you and help get a resolution to this situation, I have referred this over to our Executive Office. Someone from that department will contact you within the next 24 hours. Please note; this does not cancel the investigation that has already been submitted. Thank you.<br /> <br /> <br /> <br /> Wednesday 10/14 2014 8:49 am<br /> <br /> Thanks<br /> <br /> Wally<br /> <br /> <br /> <br /> <br /> <br /> UPDATE Monday 10/20/14 9:15 am<br /> <br /> As I suspected despite assurances from Corporate that my concerns were being looked into and I would be contacted within 24Hrs. I sit here waiting, waiting, waiting.<br /> <br /> Wally Abel<br /> <br /> <br /> <br /> Monday 10/20/14 9:49 am<br /> <br /> Good Morning, Wally. I am truly sorry that this situation has not been resolved. I have reached out to the Executive Office to have them contact you. <br /> <br /> <br /> <br /> Monday 10/20/14 9:49 am<br /> <br /> Thank you.<br /> <br /> Wally<br /> <br /> <br /> <br /> You're welcome. I have reviewed your account and according to our records, the Executive Office tried to contact you but was not able to speak to you. They left a message to advise you that your concern was being referred to our Service Center. They will continue to work on a resolution for this situation. Thank you.<br /> <br /> <br /> <br /> Monday 10/20/14 10:16 am<br /> <br /> Let me make this perfectly clear. No one I repeat no one has contacted me period. End of story.<br /> <br /> Wally<br /> <br /> <br /> <br /> Monday 10/20/14 10:37 am<br /> <br /> I'm sorry, Wally. I was looking at the notes on your account and that was the information provided. To ensure we have best information for you, can you confirm the telephone number where you can be reached? Thank you.<br /> <br /> <br /> <br /> Certainly.<br /> <br /> <br /> <br /> Thank you, Wally. I have provided these telephone numbers to our Executive Office to ensure they have the best information to reach you. They will be handling your situation from here. I appreciate you reaching out to us to address your concern.<br /> <br /> <br /> <br /> Thank You<br /> <br /> Wally

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